Privacy Policy

Effective date: November 11, 2025

CaliforniaHouseOffer.com (the “Site”) is operated by California House Offer, LLC (“we,” “us,” or “our”). We buy homes for cash across California. This Privacy Policy explains what personal information we collect, how we use and share it, and the rights available to you—especially if you are a California resident under the California Consumer Privacy Act, as amended by the CPRA (collectively, “CCPA”).

Quick summary: We collect contact and property details you submit (for example, to get a cash offer), basic internet/app activity (like pages viewed), and communications data (including calls and SMS/text messages). We use this to evaluate offers, provide services, and for marketing (with your options to opt out). You can request access, deletion, correction, or to opt out of “sale”/“sharing” for cross-context behavioral advertising.

1) Who we are & how to contact us

2) Information we collect

We collect personal information in the following categories, which we have collected in the last 12 months:

A. Identifiers & contact details
Name, email, phone number, mailing address, IP address, cookie IDs, device identifiers.

B. Property information
Property address, condition, photos you provide, timeline, price expectations, mortgage details you choose to share.

C. Commercial information
Records of services requested or obtained, notes related to your inquiry, basic transaction-related information if you move forward with a sale.

D. Internet or other electronic network activity
Pages viewed, time on site, referral source, ad interactions, form interactions, approximate geolocation inferred from IP, and similar usage data.

E. Communications (including SMS/text)

  • Phone call logs and recordings (where lawful and with notice)

  • Voicemail

  • Email communications

  • SMS/MMS/text messages, including:

    • Your phone number

    • Message content

    • Time/date sent and received

    • Delivery/read status and basic metadata

F. Inferences
Inferences drawn from the information above, such as basic preferences, level of interest, or approximate lead status, to help us follow up efficiently.

We do not knowingly collect sensitive personal information (for example, government IDs, precise geolocation, or financial account logins) unless you voluntarily provide it in the context of a transaction. If provided, we use it only to perform services you request, and you may limit its use (see Section 7).

Sources of information:

  • Directly from you (forms, calls, texts, email)

  • Automatically from your device/browser (cookies, pixels, analytics)

  • Service providers and public sources (for example, property records, skip-tracing/lead tools, title/escrow partners)

3) How we use your information (purposes)

We use personal information for business and commercial purposes, including to:

  • Evaluate and provide cash offers and related services

    • Reviewing property details

    • Running basic value checks and estimates

  • Communicate with you, including by:

    • Phone calls

    • SMS/text messages

    • Email and other electronic messages

  • Schedule appointments, property walkthroughs, and closings

  • Operate, secure, debug, and improve the Site and our services

  • Short-term, transient use such as contextual ad delivery

  • Marketing & advertising, including retargeting (where permitted and with opt-out options)

  • Fulfill legal obligations and enforce agreements

  • Detect, prevent, and protect against fraud, abuse, or security risks

We use SMS specifically to:

  • Confirm receipt of your inquiry

  • Request additional property details

  • Share or confirm your cash offer

  • Schedule or confirm appointments or closing-related details

  • Provide follow-ups and customer support

4) How we disclose information

We may disclose personal information to:

  • Service providers/contractors
    Hosting providers, CRM and lead management tools, call tracking and SMS platforms, email service providers, marketing and analytics vendors, form/contact tools, and similar services. These parties are restricted from using your information for purposes other than providing services to us.

  • Business partners
    When reasonably necessary to evaluate or complete a transaction you request (for example, title/escrow, closing attorneys, or joint venture partners involved in your specific transaction).

  • Advertising and analytics partners
    (For example, Google Ads/Analytics, Meta.) This may include sharing identifiers and internet activity to measure performance and show relevant ads. Under the CCPA, some of this activity may be considered a “sale” or “sharing” (see Section 6).

  • Legal/compliance
    To comply with law, respond to lawful requests, or protect rights, property, or safety for us, you, or others.

  • Corporate transactions
    In connection with mergers, financing, or sale of assets; your information may be transferred as part of the deal, subject to applicable privacy protections.

We do not disclose personal information in exchange for money. Some disclosures (particularly to ad/analytics partners) may be considered “selling” or “sharing” under California law based on a broad legal definition.

5) Cookies, pixels, and tracking technologies

We use cookies, pixels, tags, and similar tools to:

  • Remember your preferences and make forms easier to complete

  • Measure Site performance and marketing campaign effectiveness

  • Show you relevant ads (including retargeting) on our Site and elsewhere

You can manage cookies through your browser settings and through advertising opt-out tools provided by industry organizations (for example, the NAI and DAA). Blocking cookies may impact some Site functionality.

6) California “sale” & “sharing” disclosures; your opt-out choices

Under the CCPA, “sale” and “sharing” can include providing personal information (such as cookie IDs, online activity, or device identifiers) to third parties for cross-context behavioral advertising, even without money changing hands.

In the past 12 months, we have “sold”/“shared”:

  • Online identifiers and internet activity

  • With advertising and analytics partners

Your choices:

  • Do Not Sell or Share My Personal Information
    Use our on-site link or contact us using the information in Section 1 to opt out. Where required, we will also honor recognized browser-based opt-out preference signals.

  • Limit Use of Sensitive Personal Information
    If you have provided any sensitive personal information, you may direct us to limit its use to what is reasonably necessary to provide the services you requested.

  • Platform-specific advertising controls
    Use privacy settings on Google, Meta, and other platforms to limit personalized ads.

7) Your privacy rights (California + others)

Subject to certain exceptions, you may have the right to:

  1. Know/Access
    Request the categories and specific pieces of personal information we have collected about you.

  2. Correct
    Request correction of inaccurate personal information.

  3. Delete
    Request deletion of personal information we collected about you.

  4. Opt out of sale/sharing and certain profiling
    Direct us not to “sell” or “share” your personal information in the CCPA sense.

  5. Limit use/disclosure of sensitive personal information
    If applicable, direct us to limit processing of sensitive information.

  6. Non-discrimination
    We will not discriminate against you for exercising these rights (for example, by denying services, charging different prices, or providing a different level of quality), subject to legally permitted differences.

How to submit a request:
Email Info@californiahouseoffer.com, call (831) 586-0077, or use a web form we provide. Please include your name, contact information, and the type of request you’re making.

We may need to verify your identity (for example, by matching information we have on file or requesting additional details). You can also designate an authorized agent to make requests on your behalf, subject to verification of both your identity and the agent’s authority.

We aim to respond within the timeframes required by law (generally within 45 days, with an option to extend when reasonably necessary).

8) Data retention

We keep your personal information only as long as reasonably necessary to:

  • Provide the services you requested (such as evaluating or completing a transaction)

  • Meet legal, tax, audit, and compliance obligations

  • Maintain business records

  • Resolve disputes and enforce agreements

Retention periods depend on factors like the nature of the data, whether a transaction occurred, and legal requirements.

9) Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we process. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10) Calls, texts, and TCPA consent

By providing a phone number and clicking “Get My Cash Offer” (or a similar button) or by otherwise asking us to contact you, you consent to receive:

  • Calls (manual or automated)

  • SMS/MMS/text messages

  • Voicemail drops or prerecorded messages (where permitted)

from California House Offer, LLC at the number you provide, for:

  • Providing your cash offer

  • Requesting additional property information

  • Scheduling appointments or inspections

  • Providing updates related to your inquiry or potential transaction

  • Occasional promotional or follow-up messages related to our services

Consent is not required to obtain a quote or services. You can opt out at any time.

  • Opt out of SMS/texts: Reply STOP to any message

  • For help: Reply HELP or contact us using the information in Section 1

Message and data rates may apply. Frequency varies. We may use call tracking and recording (where legal and with notice) to monitor quality and train staff.

11) SMS/Text Communications (additional details)

We use third-party SMS platforms and phone systems to send and receive texts. These providers process your phone number and message content on our behalf as service providers.

We use SMS/text messaging to:

  • Confirm receipt of your form submission or inquiry

  • Request additional property and timing details

  • Provide or confirm a cash offer

  • Follow up if we haven’t heard back

  • Coordinate scheduling and closing steps

You can opt out of SMS/text communications at any time by replying STOP. We may still contact you via non-SMS methods (for example, phone call or email) to the extent allowed by law and consistent with your preferences.

12) Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

13) International users / GDPR

Our services are primarily intended for U.S. residents. If you are in the EEA/UK, you may have additional rights under the GDPR (for example, access, rectification, erasure, restriction, portability, and objection). Our legal bases for processing typically include consent, performance of a contract, legitimate interests (such as marketing, security, and service improvement), and compliance with legal obligations.

If we transfer personal data outside your region, we do so under appropriate safeguards as required by applicable laws.

14) Third-party links and sites

Our Site may link to third-party websites or services that are not controlled by us. Their privacy practices are governed by their own policies, which we encourage you to review.

15) Changes to this Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top reflects the latest version. We will post changes on this page and, where appropriate, provide additional notice (for example, by email or a banner on the Site).

16) How to reach us about privacy

Questions, requests, or complaints about this Privacy Policy or our data practices:

State-specific notices

California:
This Policy is intended to satisfy CCPA/CPRA disclosure requirements, including categories of personal information collected, purposes of use, retention criteria, and your rights and choices.

Nevada:
We do not exchange covered information for monetary consideration in a way that would trigger Nevada’s “sale” opt-out, but you may still send any privacy-related requests to Info@californiahouseoffer.com.

Your choices (at a glance)

  • Browser cookie settings + ad platform privacy controls (Google, Meta, etc.)

  • On-site links: Do Not Sell or Share My Personal Information, Cookie Preferences, Limit Sensitive PI

  • Email marketing: use the unsubscribe link in our emails

  • SMS/text: reply STOP to opt out

Terms of Use

Effective Date: January 1, 2025

Welcome to CaliforniaHouseOffer.com, operated by California House Offer, LLC (“Company,” “we,” “us,” or “our”). By accessing or using this website (“Site”), you agree to the following Terms of Use. If you do not agree, please discontinue use of the Site.

These Terms govern your use of the Site and all communications or services provided through it, including SMS/text messages, phone calls, and emails.

1. Acceptance of Terms

By using this Site, submitting a form, calling, texting, or otherwise contacting us, you acknowledge that you have read and agree to these Terms of Use and our Privacy Policy.

2. Eligibility

You must be 18 years or older to access or use this Site. By continuing, you represent that you meet this requirement.

3. Purpose of the Website

CaliforniaHouseOffer.com provides information about our cash home-buying services and allows you to submit your property information for offer evaluation.

This Site does not provide:

  • Legal advice

  • Tax advice

  • Financial advice

  • Brokerage or agency representation

Using the Site does not create any fiduciary, real estate agency, or professional relationship.

4. User Submissions & Communication Consent

When you submit your information, you agree to provide accurate and truthful details.

By submitting a form or providing your phone number, you consent to receive communications from California House Offer, LLC, including:

  • Phone calls

  • SMS/text messages (automated or manual)

  • Voicemails

  • Emails

These communications may be informational, transactional, or follow-ups regarding your cash offer request.

You may opt out of text messages at any time by replying STOP. Message and data rates may apply.

Consent is not required to receive a cash offer or use our services.

5. SMS/Text Message Terms (TCPA Compliance)

By providing your phone number, you acknowledge and agree that:

  • We may send SMS/MMS messages using automated or non-automated systems.

  • Messages may include property questions, offer updates, appointment scheduling, reminders, or follow-up communication.

  • Message frequency varies.

  • Reply STOP to opt out at any time.

  • Reply HELP for assistance.

Our SMS systems and providers act as service providers processing data on our behalf.

6. Intellectual Property Rights

All content on this Site—including text, images, graphics, videos, icons, and logos—is owned or licensed by California House Offer, LLC.

You may not copy, reproduce, modify, or distribute any Site content without prior written permission.

7. Prohibited Uses

You agree not to:

  • Use the Site for unlawful, fraudulent, or deceptive purposes

  • Submit false or misleading property details

  • Attempt unauthorized access to our systems

  • Interfere with Site functionality or security

  • Scrape, mine, or extract data using automated tools

8. No Warranties

We make no guarantees regarding:

  • Whether you will receive a cash offer

  • The amount of any offer

  • The outcome of any potential transaction

  • Timeline or availability of services

The Site is provided “as is” and “as available” without warranties of any kind.

9. Limitation of Liability

To the fullest extent permitted by law, California House Offer, LLC is not liable for any damages arising out of your use of the Site, including but not limited to:

  • Loss of profits

  • Data loss

  • Communication failures

  • Errors, delays, or omissions

Your sole remedy for dissatisfaction with the Site is to stop using it.

10. Third-Party Links

Our Site may include links to third-party websites. We do not control or endorse these sites and are not responsible for their content or practices.

11. Indemnification

You agree to indemnify and hold harmless California House Offer, LLC from any claims, losses, liabilities, or expenses arising from:

  • Your use of the Site

  • Your submissions

  • Your violation of these Terms

12. Changes to These Terms

We may update or modify these Terms at any time. Updates will be posted on this page with a revised Effective Date.

Continued use of the Site constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of California. Any disputes shall be resolved exclusively in the courts of Santa Cruz County, CA.

14. Contact Information

For questions regarding these Terms of Use, contact us at:

California House Offer, LLC
P.O. Box 1255
Watsonville, CA 95077-1255
Email: Info@californiahouseoffer.com
Phone: (831) 586-0077